Already Leo which has been very active in Africa’s biggest market, Nigeria, has brought ease to the customers, as it has aided them with numerous transactions since the beginning of the year when it was officially launched in Lagos.
With the launch across Africa, customers and non-customers of the bank would be able to make use of their social media accounts to carry out numerous banking transactions from the comfort of their devices – mobile phones, laptops, tablets, palmtops and the likes.
Leo, while delivering lifestyle and quality banking through the Facebook Messenger chat platform, has come into these markets with some as users can now derive vital information from the chatbot.
Another new feature of Leo is that when asked, he can provide the current time in any city and the weather conditions making it easy for customers and non-customers who seek to navigate between cities to do so with ease.
This is in addition to the other key features of the artificial intelligence personality which include addressing any type of banking concerns raised by customers.
They will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up.
They will also be able to confirm cheques, pay bills; apply for loans, freeze accounts, request for mini statements, amongst other things.
Via the platform, customers can easily lodge their complaints and can also view complaint tickets.
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